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Fees, Payments, Deposits & Cancellation Policy
Appointment Fees
Our current appointment and treatment fees, together with information about what is included, can be found on the Fees page of our website. We ask all patients to review the relevant information before booking.
Where a fee is stated for an appointment, this is the fee for that appointment and should not be assumed to be a deposit or credit towards any additional treatment, unless specifically stated otherwise. Any additional treatment required or recommended may be charged separately. Your clinician will discuss any proposed treatment and associated fees with you before proceeding.
New Patients
New patients are required to pay the full appointment fee in advance when booking.
For the purposes of booking and payment, we consider you a new patient if you:
• have not previously had a full New Patient Examination with us; or
• have not attended a routine dental examination with us within the last two years.
This may apply even if you have previously attended the practice for another type of appointment or treatment.
Treatment Deposits
For treatment appointments, we generally ask for a deposit of £50 per 30 minutes of surgery time booked. For example, a one-hour appointment will require a £100 deposit and a three-hour appointment a £300 deposit. Other appointment lengths will be rounded down to the nearest half hour.
For certain specialised or higher-value treatments, we may request deposits of between £300 and £5,000.
If you have booked an appointment without the required payment or deposit on file, our reception team may contact you before your appointment to arrange this.
Cancellation Policy
We operate a 48-hour cancellation notice period (excluding Sundays).
If you fail to attend your appointment, or cancel or rearrange with less than 48 hours’ notice, and we are unable to fill the appointment, the applicable deposit or appointment fee may be retained or charged.
Where there is a history of missed appointments or late cancellations, we may require the full appointment fee to be paid in advance for future bookings.
Dental Insurance
If you have dental insurance, please email your policy provider, policy number and policy summary schedule showing your coverage limits before your scheduled appointment to:
Please note that patients remain responsible for their fees regardless of the amount reimbursed by their insurance provider.
